Cancellation Policy

Standard transfers

• More than 24 hours before pickup: full refund of prepaid amount, minus any non-refundable third-party fees where applicable
• Within 24 hours: partial credit or fee may apply depending on vehicle allocation
• No-shows are generally non-refundable

Airport & event bookings

Flight-aware and multi-vehicle event bookings may have different notice windows. Exact terms appear on your confirmation and quote documents.

How to cancel

Use your account booking details, confirmation email link, or contact our team with your booking reference. Changes are subject to vehicle availability.

Last updated: September 2026